Our focus is complete customer satisfaction. In the event, if the product is defective, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
CHANGING OR CANCELLING AN ORDER
Need change something about your order or just want it cancelled? You can ask us (by Email only) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day. If your order has already moved to a ‘shipped’ status, you won’t be able to alter it or cancel it. In some cases Order cancellation may attract 2%-3% bank charges depending on the payment methods used by customer. It is because most of payment gateway providers collect their Commision even though order cancelled and refunded. Any order for a customized machine or equipment can’t be cancelled. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. We reserve the right to take the final decision on all refund requests.
In case any user receives defective product we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway payments refund will be made to the same account. All refunds must be requested within 24 hours of receiving the product.
Once we’ve confirmed the faulty item cannot be repaired by customer or by Remote Desktop (Team Viewer), we will issue the RMA Number which you have to mention clearly on Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
LIMITES OF RESPONSIBILITY
We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.
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